FAQs

Why do I have to pay for Delivery?
The Short version
Delivery costs money and we don’t want to make higher prices on each product to recoup this cost.
Long Version

We have debated the merits of offering free delivery at length but the reality is that if we want to keep the products competitive  – the only place that money can come from is from our customers.

That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and give you the best possible deals and at the same time still allow for any profits to be given to the charity of your choice.

If we had incorporated the delivery cost into the price of an item, you will pay more whenever you order more than one item.  In reality, however, the cost of delivery doesn’t necessarily go up with every additional item in a delivery.

By the way: the actual delivery charge you pay is a best-effort approximation of what delivery is going to cost us. We don’t make any money on delivery

How much money really goes to the charity organisation.?

Our main focus is partnering with every organisation to give them a source of income that is “generous”. We  give  between 10-16% percent of every purchase to the charity you choose from the list.

We try to keep costs as low as possible in order to give the customer the best price possible and the charity organisation the net profits.

If you have a question please send to info@natan.org.za we want to hear from you and value your input.

Can I get a section 18a for the amount that goes to the organisation?

Yes if you choose a charity that is registerd  then you will get one. When we pay the charity, we send them everyone who donated and inturn they will send you a receipt and a section 18a at the right time.

What is the return policy?

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the terms below. This will depend on the reason for return.

How can I sell products on the Natan Website?

IF you think you have a great product , great pricing model and readily available stock then email us at admin@dcprocurements.co.za and one of our procurement officers will be in contact with further information 

How do I get my cause/ charity organisation to partner with you?

We would love to hear from you and hear about your cause, this is our core focus to help as many charity organizations as possible. Please email our organisation liaison officer at darryl@natan.org.za for more info, we look forward to hearing from you.

Why should I shop on Natan as opposed to any other on line store.

Simple you receive  competitive pricing and make a difference at the same time, because the amount of nett profit goes to organization of your choice from our list. By shopping on our platform not only do you obtain the goods you want, but you support a worthy cause at the same time.

What if I want to give to a charity but it is not on our list to choose from?

Let us know who the charity is and we can see if it is an organization that we can partner with for your future purchases . We have started with one at a time and will continue to grow that list.

How does a Natan voucher help?

It makes a great gift as you are killing two birds with one stone. You are giving them a gift to choose of their choice and you giving charity at the same time. Wow how awesome is that?? When you buy the gift card it will not reflect that you gave to charity, however when they use the gift card they will get to choose the goods and choose the charity, which they will see reflect in the basket at checkout.

Can I buy my regular supplies, recurring purchases for my business from Natan every month?

Definitely yes and as a loyal supporter of Natan you will be giving many other wonderful incentives and greater discounts. Speak to us and we can tell you how this will work.

When I give an extra donation amount how much of it does Natan take?

Natan takes no donation amount, the charity you choose gets the full amount they receive from your donation minus card fees.

Delivery or pick up you can choose this is not an option at the moment but will be soon.

Pick up there is no cost and you can pick it up from the organisation that you have chosen to donate all the profits from your purchase. Unfortunately delivery costs . We charge a fixed fee. Other retailers might advertise free delivery but they simply load the delivery fee on each product they sell to make up for this cost. This just results in you, the customer paying more for the delivery than what you will with us.

Our delivery is a flat fee of R75. At this point in time we only do deliveries in the Johannesburg and surrounding areas. You are welcome to discuss with us should you live in another area how we could help. Simply email sales@natan.org.za.

How long does delivery take?

Delivery takes 5- 7 days. This is because once you order we place the order with all our different suppliers who in turn deliver to us within 3-4 days.  Once all delivered we inspect each item  put the package together and send out for delivery mapped out into each area.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Natan.rog.za  shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Natan shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Natan shall immediately issue a credit to your credit card account in the amount of the charge.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the terms below. This Policy applies to products bought from the Natan Platform

This Policy forms part of the Natan Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

  1. Unwanted products

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable); and
  • you send us a request for return within 7 daysof delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective. Send your request to info@natan.org.za

We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. As there are charges that are incurred due to return you can choose either to get a credit note to the full amount or cash back less 5% of original amount. This is to cover for the credit card fee and handling fee. We know that it is not always so nice to pay these fees but remember our core purpose here is to shop with a difference and give as much as we can to charity organisation to continue the incredible good work they do. This way we not taking back any money given to the charity on the original purchase.

Want to exchange?

Fashion and footwear products can be exchanged for a different size or colour variation, provided that such variation is available and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference according to our refund policy) within 8 days of you logging the return. Please bear in mind that refunds can take 1-4 working days to reflect in your account.

We reserve the right to inspect the product to validate your return. Please refer to our below examples for some advice on making sure that your product is returnable under this section.

 Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), we apologise for that and thank you for your understanding.

Please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take a few working days to reflect in your account.

  1. Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us within 5 days of such delivery / collection by sending us an email to info@natan.org.za

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

  1. Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 10 days after delivery / collection of the product

You can do so by sending an email to info@natan.org.za and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

  1. Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Natan for the cost of collecting the product from you and the cost of having the product returned to you.

Although very seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.